Accessibility without the panic.
We make digital products work for everyone.
We’re Labrador Services, a global digital accessibility agency. Whether you’ve been embedding accessibility in your work for years or found out today that you need it, we’re here – we test by hand, produce digestible, beautiful reports, and we’ll even do the fixing for you.
- Fixed-fee, scoped in plain language
- Homepage audits for $495
- Proposals within 2 business days
What we believe
Fear is a lousy motivator.
Some firms lead with lawsuit counts and demand letters. We'd rather show you the work. The goal is conformance - actually meeting WCAG, criterion by criterion. That's what the laws point to, and it's the only thing that holds up.
Accessibility is a craft.
Automated scans catch about a third of the problems. The rest takes hands-on testing with a screen reader: the software blind and low-vision people use to hear a page read aloud, and judgment you can't script.
The fix matters more than the finding.
Anyone can hand you a list of issues. Fixing them starts with a report your developers can actually use, and when you'd rather hand it off, our developers write the fixes themselves. Either way, we can stay until the re-test comes back clean.
Our background
We’ve been doing this work for decades.
- Global sports
- Broadcast media
- Airlines
- Talent marketplaces
- Education
- Enterprise SaaS
Labrador Services is new; our team isn’t. Our founding team includes specialists certified through the International Association of Accessibility Professionals (IAAP), and has delivered accessibility work for the English Premier League, the BBC, Wimbledon, Virgin Atlantic, the National Health Service, Bentley, Legal & General, Upwork, Kodif, and 3rd Millennium Classrooms. We’ve taught and spoken on accessibility at California State University Northridge (CSUN), at Techstars, and at PTC Digital (S&P 500), and our most experienced founder has been doing this work since 2003.
Our philosophy
Access to the internet is a civil right.
We mean that literally. One of our founders co-founded a digital-literacy nonprofit based in Haiti and taught user experience design there as well. Getting people online is one half of access. Digital accessibility is the other half. School, work, and public life happen online now, and a connection means little if what loads cannot be used.
That is why we don’t ration attention. Every client gets as much of it as they need, and we work with them to meet WCAG 2.2 (the Web Content Accessibility Guidelines) and the regulations that apply to them.
Four ways to work with us
-
Audits Hands-on testing with real assistive technology such as screen readers, measured against the Web Content Accessibility Guidelines (WCAG), the standard most accessibility laws point to. We audit against version 2.1 or 2.2, whichever your regulation asks for, and re-test once your fixes land. We use multiple combinations of screen readers, browsers, and operating systems to be sure we see things how your users will. Most audits will use a combination of Windows/Chrome/NVDA and iOS/Safari/VoiceOver.
-
VPATs & ACRs Conformance reports against the ADA (Americans with Disabilities Act), Section 508, WCAG, and EN 301 549 that your sales team can defend in any market, written by the people who did the testing. A VPAT is the industry’s Voluntary Product Accessibility Template; filled out, it becomes an ACR, an Accessibility Conformance Report. How long? It depends on the size of your product. Your proposal gives you an estimated date, and it’s usually days away, not months.
-
Remediation Our developers make the fixes and open pull requests your team reviews: you keep control of every merge, we carry the workload, and we stay until the re-test comes back clean. Scoped from your findings list, starting at $2,000.
-
Consulting We work alongside your team to build accessibility into how you already design and ship, so the practice keeps running after we leave.
Our tool
We built the software our audits run on.
The Labrador platform guides our WCAG conformance testing, and it is partly why our audits come back consistent. Testers work each success criterion in order, page by page and component by component, recording severity and remediation status as they go. Nothing depends on a spreadsheet someone forgot to update.
Evidence lands in the same record. Screenshots and video attach to the finding they document, and your report is generated from that record rather than retyped into it. Every export is built for the person receiving it. Reviewers get beautiful, interactive HTML reports with embedded media and clickable criterion links. Procurement gets a DOCX VPAT. Your developers get a Jira-ready CSV export, or a direct Jira integration that moves findings straight into their backlog. And anyone who just wants a spreadsheet gets a plain CSV.
It gives the manual work structure rather than replacing it, and it is a tool for our testers, never something that runs on your site.
Global regulations
Accessibility law is not one law. What a regulator expects in Miami is not what one expects in Toronto, Delhi, or Brussels. We can scope to the markets you actually sell into, and produce the conformance evidence each of them asks for.
-
United States
ADA, Section 508
-
European Union
European Accessibility Act, EN 301 549
-
United Kingdom
Equality Act 2010, Public Sector Bodies Accessibility Regulations
-
Canada
AODA, Accessible Canada Act
-
India
RPwD Act, Indian Standard 17802, GIGW 3.0
-
Australia
Disability Discrimination Act, AHRC digital access guidelines
On widgets and overlays
Accessibility isn’t something you can install.
Widgets, often sold as overlays, promise compliance in a line of JavaScript. They sit on top of a site and patch it in the browser, but the barriers live in the code underneath, and that is where they stay. Often the widget adds new ones, intercepting keyboard focus or overriding the screen reader someone has already tuned to their liking.
The lawsuit data backs this up. UsableNet, which tracks ADA website lawsuits, finds that more than one in five lawsuits are now brought against sites that already had a widget running.
If you have one today, that is not a mark against you. Plenty of teams were sold one in good faith. Ask us and we will tell you plainly what it does and does not cover.
The homepage audit
See where you stand for $495.
One page, tested by hand. We take your homepage through the same manual, assistive-technology testing we bring to full engagements and send back a snapshot of your site’s accessibility: what works, what fails, and which fixes matter most. Every finding comes with severity and evidence.
It is a small commitment with nothing wasted: if what we find convinces you the rest of the site deserves the same attention, the full $495 is credited toward your complete audit. You never pay for the same page twice, and you will already know exactly how we work.
Start a conversation
Say hi (opens chat)
Tell us what you’re building and what you are hoping to achieve. Our founding team spans Maine, Wales, and Delhi, so someone’s online through most of your working day. Expect a scoped, fixed-fee proposal within 2 business days. A call is welcome, never required.