Accessibility without the panic.
We make digital products work for everyone.
We’re Labrador Services, a global digital accessibility agency. We work with teams who already want their product to be accessible, and we help them get there: we test by hand and produce digestible, beautiful reports. We’ll even do the fixing for you.
- Fixed-fee, scoped in plain language
- Homepage audits for $495
- Proposals within one business day
What we believe
Fear is a lousy motivator.
Other firms scare you into compliance; we have no interest in that. We work with people who already care. Compliance is the floor, not the goal.
Accessibility is a craft.
Automated scans catch about a quarter of the problems. The rest takes hands on a screen reader and judgment you can't script. (A screen reader is the software people who are blind or have low vision use to hear a page read aloud.)
The fix matters more than the finding.
Anyone can hand you a list of issues. We pair with your engineers until the barriers are actually gone. Then we re-test.
The numbers
The case for this work is two numbers.
1.3 billion
people worldwide live with a disability, about one in six of us.
$675 billion
the annual buying power of disabled consumers in the US.
Our background
We’ve been doing this work for decades.
- Global sports
- Broadcast media
- Airlines
- Talent marketplaces
- Education
- Enterprise SaaS
Labrador is new; our team isn’t. Our founding team is certified through the International Association of Accessibility Professionals (IAAP), and has delivered accessibility work with leading organizations in each of these sectors. We’ve taught and spoken on accessibility at California State University Northridge (CSUN) and at Techstars, and our most experienced founder has been doing this work since 2001.
Our philosophy
Access to the internet is a civil right.
We mean that literally. One of our founders taught user experience design in Haiti and co-founded a digital-literacy nonprofit there. Getting people online is one half of access. Digital accessibility is the other half. School, work, and public life happen online now, and a connection means little if what loads cannot be used.
That is why we don’t ration attention. Every client gets as much of it as they need, for as long as they need it, and we work with them until they meet WCAG 2.2 (the Web Content Accessibility Guidelines) and the regulations that apply to them.
Four ways to work with us
- Audits Hands-on testing with real assistive technology such as screen readers, measured against the Web Content Accessibility Guidelines (WCAG), the standard most accessibility laws point to. We audit against version 2.1 or 2.2, whichever your regulation asks for, and re-test once your fixes land.
- VPATs & ACRs Conformance reports against the ADA (Americans with Disabilities Act), Section 508, WCAG, and EN 301 549 that your sales team can defend in any market, written by the people who did the testing. A VPAT is the industry’s Voluntary Product Accessibility Template; filled out, it becomes an ACR, an Accessibility Conformance Report.
- Remediation Our developers make the fixes and open pull requests your team reviews: you keep control of every merge, we carry the workload, and we stay until the re-test comes back clean. Scoped from your findings list, starting at $2,000.
- Consulting We work alongside your team to build accessibility into how you already design and ship, so the practice keeps running after we leave.
Our tool
We built the software our audits run on.
Labrador is our guided WCAG conformance testing platform, and it is partly why our audits come back consistent. Testers work each success criterion in order, page by page and component by component, recording severity and remediation status as they go. Nothing depends on a spreadsheet someone forgot to update.
Evidence lands in the same record. Screenshots and video attach to the finding they document, and your report is generated from that record rather than retyped into it. Every export is built for the person receiving it. Reviewers get beautiful, interactive HTML reports with embedded media and clickable criterion links. Procurement gets a DOCX VPAT. Your developers get a Jira-ready CSV export, or a direct Jira integration that moves findings straight into their backlog. And anyone who just wants a spreadsheet gets a plain CSV.
It gives the manual work structure rather than replacing it, and it is a tool for our testers, never something that runs on your site.
Global regulations
Accessibility law is not one law. What a regulator expects in Miami is not what one expects in Toronto, Delhi, or Brussels. We can scope to the markets you actually sell into, and produce the conformance evidence each of them asks for.
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United States
ADA, Section 508
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European Union
European Accessibility Act, EN 301 549
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United Kingdom
Equality Act 2010, Public Sector Bodies Accessibility Regulations
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Canada
AODA, Accessible Canada Act
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India
RPwD Act, Indian Standard 17802, GIGW 3.0
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Australia
Disability Discrimination Act, AHRC digital access guidelines
On widgets and overlays
Accessibility isn’t something you can install.
Widgets, often sold as overlays, promise compliance in a line of JavaScript. They sit on top of a site and patch it in the browser, but the barriers live in the code underneath, and that is where they stay. Often the widget adds new ones, intercepting keyboard focus or overriding the screen reader someone has already tuned to their liking.
The lawsuit data backs this up. UsableNet, which tracks ADA website lawsuits, finds that more than one in five lawsuits are now brought against sites that already had a widget running.
If you have one today, that is not a mark against you. Plenty of teams were sold one in good faith. Ask us and we will tell you plainly what it does and does not cover.
The homepage audit
See where you stand for $495.
One page, tested by hand. We take your homepage through the same manual, assistive-technology testing we bring to full engagements and send back a snapshot of your site’s accessibility: what works, what fails, and which fixes matter most. Every finding comes with severity and evidence.
It is a small commitment with nothing wasted: if what we find convinces you the rest of the site deserves the same attention, the full $495 is credited toward your complete audit. You never pay for the same page twice, and you will already know exactly how we work.
Start a conversation
Say hi (opens chat)
Tell us what you’re building and what you are hoping to achieve. Our founding team spans Maine, Wales, and Delhi, so someone’s online through most of your working day. Expect a scoped, fixed-fee proposal within one business day. A call is welcome, never required.