Last updated: September 9, 2026.
Who we are
We are Labrador Accessibility Inc., a digital accessibility agency. This site is labradoraccessibility.com, and these terms cover your use of it. If anything here is unclear, email hello@labradoraccessibility.com and a person will answer.
What this page covers
This page covers the site, and it sits behind any work you buy through it. The detail of that work lives in the proposal we write for you and you accept: the scope, the fee, the timeline, and what we deliver. If anything here disagrees with your proposal, the proposal counts. The homepage audit is the exception. There is no proposal for it, so what you read here is the whole of the agreement.
Where your proposal does not cover something, this page fills the gap: who owns what we deliver, keeping your information private, where our responsibility ends, and which law applies.
The Labrador platform, which we built, has its own site at www.testwithlabrador.com. It carries the Labrador platform terms and the Labrador platform privacy policy. Your use of the platform is covered there, not here.
Using this site
There is nothing to sign up for, no accounts, and no comments. Read the site, quote it, link to it, send it to a colleague. Using it means these terms apply to that use, and that is the whole of what you take on by reading. Asking us for a quote is still just asking: it buys nothing and commits you to nothing.
Two things we would ask. Do not try to break, overload, or gain unauthorised access to the site or the systems behind it. Do not use our forms or our chat to send us anything unlawful.
Who owns what
The words, images, code, design, and report templates on this site are ours. The standards and templates we work to belong to others. WCAG is published by the W3C. The Voluntary Product Accessibility Template, or VPAT, is published by the Information Technology Industry Council, and the name is their registered trademark. We use their template on their terms, and we name its version in every report.
The facts are meant to travel. We publish our prices and our method openly so they can be quoted accurately. Please do quote them. A link back is welcome, never required. We only ask that you do not republish whole articles, pages, or the design as your own.
Work you buy from us is different. Once the engagement is paid, your report, your findings, your ACR (an Accessibility Conformance Report, which is a filled out VPAT), and the fixes we write into your codebase are yours to use, publish, and share. Before then you have our permission to use them internally, which is enough to get on with the work. Where a fix reuses a general technique or snippet of ours, you get it with the code and we keep the right to use it elsewhere. Our methods, our report templates, and the platform stay ours.
The sample report
Our sample audit report, linked from our tool page, is free to view, download, and pass around. It is a single self-contained HTML file of about 30 MB.
We built University of Montauk ourselves as a demonstration site, so we could audit something in the open. It holds no client data. It is a real audit, run by hand the way we run every audit, and it records what we found on the days we tested. Sites change, so read it as an example of how we work rather than a current picture of that site.
We keep the copyright, so please do not sell it, present it as your own work, or edit it and leave our name on it.
What our published prices mean
We publish our prices because quoting only on a call wastes your time. Some prices are exactly what you pay: the $495 homepage audit, each VPAT edition, the flat $100 for a homepage audit re-test, and the flat $300 for an additional full re-test round. Audit and remediation prices are starting points, shown as “from”. They become an exact number in the proposal you receive. Consulting is scoped individually, so it carries no published price. You can see all of them on our pricing page.
Go on to a complete audit and the full $495 is credited toward it, so you never pay for the same page twice. One full re-test round comes with an audit, and re-testing stays open for 90 days from the day we deliver your report. Full rounds beyond that first one are the flat $300, whenever you need them.
All prices are in US dollars and exclude any sales tax, VAT, or GST. If your country asks you to account for VAT or GST yourself, or to withhold tax from an overseas invoice, that part sits with you, and your proposal will say so plainly before you agree to it.
We can change published prices for future work, because our costs and our availability move over time. A change never affects a proposal we have already sent you or a fee you have already agreed. Once we have sent you a proposal, the fee in it is the fee, and so is everything the proposal says is included.
Buying the homepage audit
The homepage audit is the one thing here you can buy without talking to us first. It skips the proposal step: you order it and we start. That is deliberate. It is a small, fixed piece of work at $495, so you can see how we test before you commit to anything larger. Or just get a temperature check of your site.
Ordering asks for your name, your email, the address of the page you want tested, and the name on your card. Placing the order is the moment you have hired us, and these terms cover the work.
Payment is taken at that moment, not on delivery. Stripe handles it. Your card details go straight to Stripe rather than to us, Stripe emails you the receipt, and our name is on the charge when it reaches your statement.
The homepage audit is a standalone piece of work: the $495 buys the tested report, delivered by email. A re-test round is not included. When your fixes land you can add one at the flat $100, or go on to a complete audit, where the full $495 is credited toward it.
Refunds
An order for the homepage audit books an auditor’s time, and we start once your payment goes through. That is why placing an order is a commitment: we do not refund a change of mind.
What can earn a refund is the work itself falling short. A homepage audit is a manual, expert test of the whole page, and the report should show that. If you believe the report you received is not thorough and complete, tell us what is missing or wrong at hello@labradoraccessibility.com. Grant Broome, the co-founder who leads our audit practice, reviews every claim like that and makes the call. If the work is inadequate we put it right, and if we cannot put it right, we refund you.
The credit above stands either way: order a complete audit later and the full $495 comes off it.
If a charge ever looks wrong to you, email us before you contact your bank. A person reads it, and we would rather put it right ourselves than have you argue it through a form. Going to your bank instead is always your right.
Asking for a quote
Asking costs nothing and commits you to nothing. Sending a quote form or opening the chat is an enquiry, not an order. Neither of us is committed by it.
A person reads every submission. If it is work we can do well, you get a fixed-fee proposal: the scope, the price, and the timeline, within 2 business days. If it is not work we can do well, we will say so, and point you somewhere better where we can.
Nothing is agreed, no work starts, and you owe us nothing until you accept that proposal in writing. The homepage audit is the exception, and it has its own section above.
What we need from you
When you hire us, you are confirming that you own the site, product, or document we are testing, or that you have the owner’s permission for us to test it. You are also confirming that you can give us the access the work needs. If that permission is narrower than the scope we agreed, tell us before we start.
Audits reach places the public cannot, so we may need test accounts, staging builds, and signed-in flows. Remediation needs repository and environment access.
On remediation work we open pull requests like any other contributor, and you hold every merge decision. Your team’s job is review. If reviews stall, the timeline moves with them, and the fee stays where it is.
Nothing here is legal advice
We will tell you plainly:
- which VPAT edition your buyers ask for
- which conformance level most regulations point to
- what a rule like the European Accessibility Act or Section 508 tends to expect
That guidance comes from doing this work every week, and we stand behind the testing and the findings we put our name to. What we cannot give you is a legal opinion. We are not your lawyers, and reading this site, talking to us, or hiring us does not make us your legal advisers.
Whether a law applies to you depends on your sector, your markets, and your contracts. So does what it requires you to do. Please do not rely on anything we say in place of advice from a lawyer who knows your business. Where a decision carries legal consequences, take that advice first, and we are glad to talk to whoever gives it.
This holds wherever our guidance reaches you: on this site, in an email, in the chat, on a call, in a training session, and in the written commentary inside a report or an ACR. Rules move, and they differ by market. The European Accessibility Act is written into law country by country, and markets like India have their own framework, so anything we tell you is our reading on the day rather than a settled answer for your jurisdiction.
Our articles work the same way. They are our reading of the field on the day they were published, with our sources named where we rely on them, so you can check them.
What our reports can tell you
An audit reports what our auditors found by hand. Four things bound it:
- the pages and flows we agreed to test
- the dates we tested them
- the assistive technology, browsers, and operating systems in use at that point
- the access you gave us
That record is honest about its own edges: what we tested, how we tested it, and when.
An audit is not a certificate. We do not certify products and we do not issue conformance certificates. A report describes what was tested on the date it was tested, and it cannot vouch for a product that keeps changing.
A VPAT or an ACR is our documented assessment of what we tested, written in the form procurement asks for. It answers the exact question procurement is asking, in the format they have to file, from testing we did by hand. We explain both on our VPATs and ACRs page.
Once it is in your hands, the claim it makes about your product is yours to make. If you publish it, and we hope you do, publish it unaltered with its test date visible. If you change it, please take our name off.
Our agreement is with you, and nobody else takes rights under it. We wrote the report for you, from what we tested for you, so if someone else reads it we cannot answer to them for it. Send them to us anyway: we are glad to explain how we tested.
If your report is ever asked about outside your company, tell us. We will help where we honestly can, and time spent on document requests, statements, or testimony is separate work with its own fee.
Keeping your information private
What we see during an engagement is confidential: your code, your credentials, your unreleased work, and the findings themselves. We keep findings private until you choose to publish them, and we do not name you as a client without your permission. Where you need that in signed form it goes in your proposal, and we are glad to sign your non-disclosure agreement.
What we do promise
We stay until the re-test comes back clean. On remediation that means every finding on the agreed list re-tested and closed, however many passes it takes, for the fee in your proposal. If a fix is not to your team’s taste, we rework it until it meets your conventions and your review standards for that finding.
On an audit, one full re-test round is included. We verify every finding again and update your report, and anything that does not pass gets one more check after your next fix, at no charge. Re-testing stays open for 90 days from the day we deliver your report, and further full rounds are the flat $300.
The homepage audit is delivered within 3 to 5 business days of your order.
Sometimes a finding cannot close for reasons neither of us controls. If you decide not to merge a fix, or the blocker sits in someone else’s code, we will show you what we tried and close that finding with the reason on the record. If the product changes while we are working, or you want something outside the agreed findings list, that is new work and we will price it before we start.
Inside those lines the commitment holds, along with the rest of it: hands-on testing, honest findings, evidence beside every claim, a walkthrough of every report, and a call whenever you want one, never required. All of it sits in your proposal, which is where it is enforceable.
What we do not promise
There are things no auditor can honestly promise, and we do not:
- a legal outcome, or how anyone else will judge your product
- that a particular buyer or procurement team will accept your report
- certification of any kind: we issue no badges, and our training carries no accreditation
- that a product stays conformant once it changes
What we promise instead is that a report says exactly what we tested, how we tested it, and what we found, so anyone who asks can see the working.
Some of our team hold certification from the International Association of Accessibility Professionals. That is a credential they earned, and it is not an accreditation of our training.
Products change, content changes, third-party components change, and a page we never tested was never in the report to begin with.
Where our links take you
Some links and buttons hand you off to other companies. “Book a call” opens a short dialog so you can pick who you are meeting, then hands you to Calendly to choose a time. “Chat with us” opens Intercom. Our articles link out to standards bodies, tools, and other people’s research.
Those services set their own terms and privacy policies, and we do not control how they operate. What we do with information you send us is set out in the Labrador Accessibility privacy policy.
Where our responsibility ends
We offer this site as it stands, with no warranties of any kind, express or implied. That includes any implied promise that it is accurate, complete, uninterrupted, or fit for a particular purpose. We correct mistakes when we find them, and we cannot promise the site will always be available or always error-free.
If something we published here is wrong, tell us and we will correct it. Correcting it is the remedy we can offer for the site itself.
Whatever a claim is built on, contract, negligence, or anything else, we are not responsible for indirect or consequential losses. Nor are we responsible for lost profit, lost business or goodwill, lost or corrupted data, fines or penalties imposed on you, or the cost of defending a claim brought against you. We are not responsible for decisions taken on our articles and general guidance rather than on a proposal or a report written for you. Our published prices are not in that category: they are accurate on the day we post them, and the proposal we write for you is built from them.
That limit is about this website. Responsibility for work you pay us for belongs in your proposal, where it can be sized against the engagement. We do not use this page to step back from work we were hired to do.
Where a proposal does not set its own limit, our total responsibility for that engagement, however a claim is framed, is the fees you have paid us for it. We would always rather redo the work than argue about a number, and that is what the limit is for.
Some responsibilities cannot be limited by law: death or personal injury caused by our negligence, fraud, and anything else the law puts out of reach. Nothing on this page limits those. If a court decides that one part of this page cannot stand, the rest still does.
If this site fails you
We hold this site to WCAG 2.2 AA and test it with real assistive technology, because it is the first work sample you see. If something here blocks you, email hello@labradoraccessibility.com and tell us what happened and what you were using. We will fix it, and we will tell you when it is fixed.
Which law applies
These terms are governed by the laws of the State of Maine, in the United States, and disputes about this site belong in the state or federal courts sitting in Maine. Our team spans Maine, Wales, and Delhi, and our clients sell on both sides of the Atlantic, so naming one place in advance is clearer for everyone than arguing it later. It is the same law our platform terms name, so you get one answer wherever you meet us.
If you are outside the United States, this does not remove consumer or data protection rights your own country gives you. Your proposal names the law and the courts for the work itself.
The Labrador platform has its own terms. They cover your use of the platform, and this page covers this website.
Changes to these terms
If how we work or what we publish changes, this page changes with it. This version was published on August 19, 2026. Changes apply from the day we post them, and they never alter a proposal we have already sent you or one you have already accepted.
How to reach us
Email hello@labradoraccessibility.com. That is the address for questions about this page and for anything on the site you think is wrong. A person reads it, and a person will answer. There is no legal department to route you through.
Formal notice about these terms can go to the same address, and it counts as given once we acknowledge it. If you need a postal address for something that has to travel on paper, ask and we will give you one.